Navigate Up
Sign In
Healthy People. Healthy Choices.
Healthy Lake County.
Tony Beltran, MBA, Executive Director.
Crisis Care Program (CCP)
What is CCP?
CCP provides a variety of services to individuals facing a crisis. 
A mental health crisis could include overwhelming depression, thoughts of suicide, poor concentration, disturbing thoughts, or feeling out of control. Sometimes people find themselves crying a lot, feeling anxious, or having trouble thinking clearly. When these problems come on suddenly, or take a noticeable turn for the worse, and interfere with a person’s ability to deal with every day life, this can be considered a crisis.
Sometimes just talking to a caring professional can make a difference. We can help people understand what’s going on, help them explore their options, offer support, and suggest other resources that might provide further assistance. We especially want to help people avoid psychiatric hospitalization or re-hospitalization when possible.
Crisis Phone Counseling
Crisis Counselors are available 24 hours a day to speak with you by phone. You do not have to give your name when you call. We can help guide you through difficult times, manage stress, anxiety and depression, and cope with longer-term difficulties. Information and referrals to other Health Department programs are also available.
Crisis Counseling at Our Office
Crisis Counselors are also available to speak with you in person 24 hours a day. You can call first to let us know you’re coming by, or just show up.

People frequently come to see us in person when they don’t feel comfortable talking by phone, or when they just like to see somebody face-to-face to talk about what’s bothering them.

Respite is a service where people in crisis come and stay at our program. Most people stay 1-2 weeks, but some people stay a little longer, and some a little less.

While here, you will attend daily groups to help you find more effective ways to cope with your symptoms or situation, and recover from your crisis. You will be seen by our psychiatrist, and treated with medication if appropriate.

To be admitted, you must be a Lake County resident, age 18 or over, and be experiencing a mental health crisis.

Who is eligible?
Services are available to Lake County residents, at least 18 years of age.

What is the cost?
Fees are based on level of income and number of dependents. A sliding fee schedule based on national poverty levels is available for Lake County residents.

Hours of service and location
Walk-ins are welcomed at the program office: 3002 Grand Avenue in Waukegan. Call or come by to learn more. Crisis Intervention services are available 24 hours a day, 7 days a week.

Contact Information
For more information, please call the Crisis Care Program at 847.377.8088 (TTY 847.360.2905).

Google Translations are an approximation of the...
Contact Us
847.377.8088 (Crisis Care Program)
TTY Crisis Care Program 847.360.2905
TTY 3010 Grand: 847.782.8615
TTY 3002 Grand: 847.360.2905
TTY Round Lake Park: 847.546.3279
Behavioral Health Services
3010 Grand Avenue
Waukegan, IL 60085
Related Links